ColabContentOne working system
The dispatch board, rearranging a day.
My dispatcher juggles a whiteboard, three group texts and a calendar, and jobs still get double booked.
Dispatch board
Every crew and every job sit on one board, an urgent job is given to the best placed crew with the reason shown, and each customer whose time moves is told by text.
What it does
An emergency lands on a full day, in four steps.
Every crew and every job on one board
The whiteboard, the group texts and the calendar become a single screen that shows who is where and what is next.
An urgent job gets a suggested crew, with the reason
A burst pipe comes in and the board names the crew to send, showing the skill match and the distance behind the choice.
You see what moves before it moves
The plan lists which job shifts to another crew and which customer gets a later window. The dispatcher accepts it or drags a job somewhere else.
Customers and crews are told
Each affected customer gets a plain text, and the crew's phone already shows the new job.
Ownership
You own it. All of it.
Your crews, their skills and your service area are entered as rules you can read. The board and those rules sit in your accounts, so changing a software vendor does not take your scheduling logic with it.
Hire or own
What the hire costs, and what this costs
If the post exists because one dispatcher cannot keep up at the busiest times, the board carries the rearranging so one person can run more crews. The decision stays with the dispatcher, and the arithmetic does not.
When the hire is the right call
Crews phone the dispatcher about more than the schedule. If the role is also the voice that calms a customer or a technician, that part needs a person.
Read this first
What you are looking at, said plainly
Demonstration system, sample data
The crews, customers and jobs on the board are sample data. Nothing on it comes from a real company's schedule.
What it costs
Three public prices. Nothing per user.
Jim Glaser Law takes reference calls.Ask in your note and we set it up.
One step
Send me a version customized for my company
Questions buyers ask
Before you ask for your version
Does the board decide, or does my dispatcher?
The dispatcher. The board suggests a crew and shows its reasons and its score, and one drag overrides it.
What does the customer hear when their window moves?
A short text with the new window. In the demonstration it goes out when the plan is accepted.
Can it work with crews that have different skills?
Yes. Skill is part of every suggestion, alongside distance, and the reason line says which skill matched.
What would a version for our company show?
Your number of crews, your trades and the area you cover, with invented customers and a made up emergency to rearrange around.
What does the owner see at the end of the day?
A summary of the jobs finished and whether each promised window was kept. In the demonstration the figures in it come from sample data.