The Call-Center Leakage Calculator

Your platform's exit-multiple number.

9 platform-level inputs. Output: EBITDA recovered + enterprise value at your target multiple. Your inputs stay in this browser.

Number of acquired brands on the platform Typical PE roll-up: 3-12

Inbound calls per month · platform-wide Add across all brands. Typical $50M platform: 8,000-15,000/mo

Call abandonment rate (%) Rings that go to voicemail or hang up. Multi-brand avg: 18-32%

% of answered calls that convert to booked jobs Industry range: 55-75%

Avg job ticket ($) Blend across HVAC, plumbing, electrical. Typical: $550, $900

% of call volume that falls after-hours / weekend Typical: 25-40% of call demand

Current after-hours book rate (%) Usually much lower than daytime. Typical: 20-40%

Platform EBITDA margin (%) Typical PE-held home services: 14-22%

Target exit multiple (×EBITDA) 2024-2025 home services PE comps: 7-10×

What this number means

This is exit-multiple math, not a cost-savings deck.

Sponsors don't fund platform improvements on the basis of "we'll save $400K." They fund them on the basis of "we'll add $3.2M of enterprise value by the next valuation." The calculator above is already pre-translated into that language.

In a typical 5-brand, $50M platform we'd commission: voice-AI intake for after-hours/overflow, dispatch routing system that works across your mixed FSM stack, and a call-quality scoring layer that feeds back to tech training. 5-6 week build; handoff includes runbook for your sponsor's portfolio-ops lead.

The architecture review is 30 minutes, free, with the operating partner and platform CEO on the call if that's the structure. You leave with a memo your sponsor can react to.

Book the 30-min architecture review.

Platform CEO + operating partner welcome. We sketch the system in the language your Monday board deck already speaks.

Book the review →