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Home/ Cases/ Case 01

$1.4M recovered in unbilled partner time in Q1.

Automated time-capture + matter summarization returned 240 partner hours a month, all of it captured and billed.

IndustryLaw

SolutionKnowledge & RAG

ClientMid-market litigation firm (NDA · "Meridian")

CommissionFixed fee

$1.4M

Unbilled time recovered · Q1

240 hrs

Partner time recovered / month

11 wks

Build to production

4.7×

First-year ROI

I · The Problem

What was happening.

A 90-attorney firm with strong partner-level work and a chronic problem: matters discussed in hallways, spec'd in a partner's head, worked on for days, and then billed hours later from memory. Their billing realization rate had been sliding for six quarters. Leadership had tried three software products and a consultant. None held.

II · What We Did

The approach.

Four-stage build

Standard house cycle, diagnose, demo, build, hand off. Timing and specifics below.

01Diagnosis.Week 1, Diagnosis. We shadowed four partners across three practice groups for a half-day each. The pattern was identical: work happened, time wasn't captured until end-of-week, and by then 30-40% of detail was lost.Stage 1Of four

02Demo.Week 1-2, Demo. We built a working prototype against one month of email, calendar, and document activity for a single partner. It reconstructed her billable time with 94% accuracy against her own records. We showed it to the managing partner in week two.Stage 2Of four

03Build.Weeks 3-11, Build. Production system ingests calendar, email, document activity, and call recordings (opt-in). Generates time entries, matter summaries, and weekly review drafts. Every entry is partner-approved before it hits billing.Stage 3Of four

04Handoff.Week 11, Handoff. Full source transferred to the firm's IT. Two training sessions with billing admins. Runbook and architecture doc filed. Firm now on a light-stewardship retainer.Stage 4Of four

III · The Outcome

What actually shipped.

Within the first quarter, the firm recovered $1.4M in time that would have gone uncaptured under the old system. Partner satisfaction with time capture, previously the #2 internal complaint, stopped appearing in exec reviews entirely. Managing partner now cites the system in new-partner recruiting.

"We spent two years and a six-figure sum on products that didn't work. This paid for itself in the first six weeks."

, Managing Partner · Litigation (name withheld)

IV · More Work

Other commissions.

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